Return & Refund Policy

At SAVARA, Customer Satisfaction Matters

We strive to provide premium-quality fragrances and air freshening products that meet your expectations. If you are not completely satisfied with your purchase, please review our return and refund policy below.

7-Day Return Policy

Customers may request a return within 7 days of receiving their order.

To be eligible for a return, products must:

• Be unused and in their original condition.

• Be returned with original packaging, labels, and accessories.

• Show no signs of damage, misuse, or alteration.

• Be accompanied by proof of purchase or order confirmation.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used perfumes.

• Opened room fresheners.

• Opened bathroom pocket air fresheners.

• Products damaged due to misuse or improper handling.

• Clearance, promotional, or final-sale items (if applicable).

Damaged or Incorrect Products

If you receive:

• A damaged product

• A defective product

• An incorrect item

Please contact our support team within 48 hours of delivery with clear photos of the product and packaging. After verification, we will arrange a replacement or refund as applicable.

Return Shipping Charges

Customers are responsible for all return shipping and courier charges.

SAVARA does not provide prepaid return labels unless the return is due to:

• Wrong product delivered

• Manufacturing defect

• Product damaged during transit

We recommend using a reliable courier service with shipment tracking, as SAVARA is not responsible for returns lost during transit.

Refund Process

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved:

• Refunds will be processed within 5–7 business days.

• The refund amount will be credited to the original payment method used during purchase.

• Shipping charges and return courier fees are non-refundable.

Exchange Policy

We offer exchanges only for:

• Damaged products

• Defective products

• Incorrect products received

Exchange requests must be submitted within 7 days of delivery.

Cancellation Policy

Orders may be cancelled before dispatch. Once an order has been shipped, cancellation requests cannot be accepted and the order will fall under our return policy.

Contact Us

For return, refund, or exchange requests, please contact our customer support team with your order details.

Our team will assist you throughout the process and ensure a smooth resolution.

SAVARA
Crafted for Freshness. Inspired by Elegance.