Customer Support

We're Here to Help

At SAVARA, customer satisfaction is our top priority. Whether you have questions about our products, need assistance with an order, or require support regarding returns and refunds, our team is ready to assist you.

We strive to provide a smooth and enjoyable shopping experience for every customer.

How Can We Help You?

Order Assistance

Need help tracking your order or checking its status? Contact our support team with your order number, and we'll be happy to assist.

Product Information

Have questions about our perfumes, room fresheners, or bathroom pocket fresheners? We're here to help you choose the perfect fragrance for your needs.

Returns & Refunds

For return, replacement, or refund requests, please review our Return & Refund Policy or contact our support team for assistance.

Shipping & Delivery

If your order is delayed or you need delivery-related support, we'll work with our courier partners to help resolve the issue as quickly as possible.

Account & Technical Support

Experiencing issues with your account, login, checkout, or payment process? Let us know, and we'll help you get back on track.

Contact Information

Customer Support Email

sales@savarascents.com

Phone Support

+91 8107328085

Business Hours

Monday – Saturday
10:00 AM – 6:00 PM (IST)

Sunday & Public Holidays: Closed

Frequently Asked Questions

How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS that can be used to track your shipment.

What is the return period?

We offer a 7-day return policy from the date of delivery, subject to the conditions outlined in our Return & Refund Policy.

Who pays the return shipping charges?

Return courier charges are borne by the customer unless the product received is damaged, defective, or incorrect.

How long does it take to receive a refund?

Approved refunds are typically processed within 5–7 business days after the returned product has been received and inspected.

Can I cancel my order?

Orders can be cancelled before dispatch. Once shipped, orders cannot be cancelled and will be subject to our return policy.

Send Us a Message

If you have any questions, concerns, suggestions, or feedback, please feel free to contact us. Our support team is committed to providing prompt and professional assistance.

Thank you for choosing SAVARA.

SAVARA
Crafted for Freshness. Inspired by Elegance.